We’re committed to delivering excellent service and resolving any concerns promptly and fairly. If you’re dissatisfied with any part of your experience with us, please get in touch with us by either email or give us a call so we can make it right.
When submitting your complaint, please include:
We’ll acknowledge your complaint and aim to resolve it as quickly as possible. If we’re unable to resolve it to your satisfaction, you can refer the matter to Financial Services Complaints Ltd (FSCL) — an independent, free dispute resolution service.
If we cannot resolve your complaint to your satisfaction, you can contact Financial Services Complaints Limited – A Financial Ombudsman Service (FSCL). They are an independent, not-for-profit, external dispute resolution service approved by the Minister of Consumer Affairs. FSCL’s role is to investigate and fairly resolve complaints. Their service is free (it does not cost you anything).
FSCL’s contact details:
Financial Services Complaints Ltd
Web: https://fscl.org.nz/
Tel: 0800 347 257
Email: complaints@fscl.org.nz
2 Bulletin Place Sydney, 2000
enquiries@bolt.net
Bano Pty Ltd (trading as Bolt Financial Group) (ABN 93 643 260 431) is a company registered in Australia and is licensed by ASIC (AFSL No. 536984). Bano is not a bank or authorised deposit-taking institution. Any information provided on this website is for general purposes only and does not take into account your objectives, financial situation or needs. You should consider the appropriateness of the information in light of your own objectives, financial situation or needs. Please read and consider the Financial Services Guide, Product Disclosure Statement and Target Market Determination.
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